I frequently google around on etiquette topics to get a feel for what's out there, and last night's search gave me back this USA Today quiz on business etiquette. (Just turn off your volume first, it has annoying audio.)
It's a great quiz, asking lots of the questions that I am asked to cover when I lead business etiquette seminars. And they got all of the answers right! (I expected nothing less, but it's nice to these finer points hit so well.)
But, heh heh, I didn't get all the answers right (insert blush here). I got 14 out of 15, and I'll give you a leg up on the one I got wrong, as it taught me something new.
The question was, "What percentage of the message you communicate is conveyed through your visual appearance?" You could choose 30%, 55% or 75%, and never having heard these breakdowns before, I had to take a shot in the dark. I went for shock value and chose 75% (which would be scary if true).
Survey says: Incorrect! Phew. The answer is 55%, with this explanation: "This figure is from a study by Albert Mehrabian , a professor of psychology at UCLA. Your wardrobe should fit and be appropriate for the setting. Pay attention to your body language, and don't forget to smile." I may have never heard this stat before, but as a professional etiquette expert, I couldn't agree more with the advice.