by Anna Post
Reposted from my discussion group this week on The Society of Corporate Compliance and Ethics' website.
Thursday: The Impact of Workplace Incivility on Productivity
Today let's take a look at some HR statistics about the importance of civility in the workplace, and the impact civility- the lack of it-can have on the bottom line.
Incivility in the workplace can have an effect on a company's bottom line. The University of North Caroline did a workplace incivility study a few years ago, and I'd like to share some of the results with you:
Of 775 persons who had an uncivil act committed against them:
28% Lost work time avoiding instigator
53% Lost work time worrying
22% Decreased work effort
12% Actually left their job
This is a clear hit to efficiency. And remember, these are people who are qualified and capable of doing their jobs-and yet 12% choose to leave rather than put up with it. Anyone familiar with HR will tell you how costly it is to recruit, hire and train a new employee. Any of these results can also have a negative impact on a company's reputation and future recruiting power.
The study concluded that instigator of the uncivil behavior was:
More than three times as likely to be a person of higher status.
Likely to be a worker with valued talent.
What do see as some of the causes of incivility in the workplace? We've talked about a failure in management to set a standard, but on an individual basis, what are some of the factors that might contribute to incivility? What kinds of stresses might cause someone who knows better to be uncivil or rude?
Tomorrow I'll leave you with some of the top manners I teach to reinforce civility in the workplace.