by Anna Post
Reposted from my discussion group this week on The Society of Corporate Compliance and Ethics' website.
Wednesday: Where Does A Civil Workplace Come From?
Today I'd like to take a look at where
a standard of civility in the workplace needs to come from to be
effective. A civil workplace begins at the
top, with the president, CEO and/or owner, and with the top managers.
When the tone is set from the top down, civility becomes part of the
corporate culture. Within a small organization, a good, active standard
has every chance of thriving, as the employees are likely to interact
with their boss often. With a large one, it gets trickier. It's my belief that a standard of civility can't
be passive-it must be actively encouraged and discussed for it to
survive into every department or division. In any size company, passive
promotion-simply modeling behavior you'd like others to follow-may
work, but only if employees are aware enough to recognize it. Needless
to say, I'm a fan of clear standards set, discussed and modeled by leadership and top management, no matter the company size. I'd
like to hear how you see company size play a role in civility. Tomorrow we will take a look at some
HR statistics about the importance of civility in the workplace, and
the impact civility--or the lack of it--can have on the bottom line.
Friday, I'll leave you with some of the top manners I teach to
reinforce civility in the workplace.
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